Refund policy

Returns within 30 days

You may request a return within 30 days of receiving your order. We accept returns of both defective and non-defective products. Items must be new, unused and in their original packaging.

How to return an item

Before sending a return, contact support@bestwayso.com or +1 520-335-4859 with your order details to obtain return instructions. Returns are sent by mail to SIERRA LAQUITA RENEE LLC, 616 W DANA AVE, MESA, AZ 85210, United States.

Return shipping and fees

Customers pay return postage for ordinary, non-quality-related returns. If an item is incorrect, damaged or defective, contact us so bestwayso can arrange a resolution and cover the applicable return shipping. We do not charge a restocking fee.

Refunds

After receiving and inspecting your return, we will notify you of approval. Approved refunds are processed to the original payment method within 5 business days. Your payment provider may take additional time to display the credit.

Exchanges

We do not offer direct exchanges. You may return an eligible item and place a new order.

Contact

bestwayso is operated by SIERRA LAQUITA RENEE LLC.
616 W DANA AVE, MESA, AZ 85210, United States
Email: support@bestwayso.com
Phone: +1 520-335-4859
Customer service: Monday–Friday, 9:00–17:00 Arizona local time (America/Phoenix), excluding public holidays.